An open-form remark enables clients to describe the basis for their score.

An open-form remark enables clients to describe the basis for their score. The stakes for customer care are high — research reports have shown that 89% of customers change to a competitor whether they have a bad consumer experience. Monitoring the satisfaction of key touchpoints and learning how to enhance them is key to future-proofing… Continue reading An open-form remark enables clients to describe the basis for their score.